Partner with Human Resources, Operations and other departments in solving employee/ labor relations challenges.
Responsibilities
- Ensure end-to-end processing of employee cases, notices and memorandums.
- Provide ongoing training for new processes and policies for all employees, fielding any questions or concerns.
- Communicate regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.
- Accountable for all decisions, actions, and directives with respect to job responsibilities.
- Follow up in a timely manner to ensure internal customer satisfaction.
- Make recommendations to implement improved processes.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations.
- Knowledge, understanding, and compliance with company policies and procedures.
- Provide feedback to management concerning possible problems or areas of improvement as well as performance of team.
- Perform other duties as assigned by management.
Qualifications
- Bachelor's Degree
- At least 6 months of related experience specializing in Employee Labor Relations is required. Exposure in handling LR for a BPO or Call Center company is a plus
- Background in Employee Engagement is highly desired.
- With strong exposure in creating and processing of employee cases, memorandums, notices and internal labor processes
- Proficient personal computer skills, including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills
- Sound comprehension skills
- Ability to maintain the highest level of confidentiality.
- Ability to complete work with a high level of accuracy and attention to detail.
- Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
- Ability to work in permanent graveyard shift
