Are you an HR professional passionate about fostering a positive workplace culture and ensuring employee satisfaction We are seeking an HR Generalist to play a pivotal role in our team. If you are ready to make a significant impact on employee engagement, performance, and well-being, this is the opportunity you've been waiting for!
What You Will Do
- Actively participate in conducting employee satisfaction surveys and exit interviews to gain insights into areas that require improvement or resolution.
- Provide valuable assistance in the employee discipline process, offering coaching and support to foster a fair working environment.
- Assist in planning and executing employee engagement initiatives focused on motivation and retention strategies.
- Stay abreast of HR policies and labor standards, ensuring a thorough understanding and monitoring their implementation within the organization.
- Lead the Employee Movement Process, including evaluation notifications, preparation of Confirmation to Continue (CTC) or Personnel Action Notice (PAN) due for regularization, promotion, or transfer.
- Manage the processing of employee benefits, including the uploading of company leaves and Health Maintenance Organization (HMO) enrollment.
- Check, validate, and meticulously manage records and documents related to employee movement and benefits, ensuring accuracy and compliance.
- Ensure and monitor strict compliance with company policies, guidelines, and the code of conduct, covering aspects such as attendance, behavior, and performance.
About You
- Open to fresh graduates with a Bachelor of Science in Human Resources Management, Psychology, and other related courses.
- A minimum of 6 months of experience in a similar role within the BPO Industry or a Recruitment Firm is advantageous.
- Willing to report in Mandaluyong or Makati and amenable to shifting schedule.
- Demonstrates excellent verbal and written communication skills, ensuring clear and effective interaction within the organizational context.
- Exhibits a high level of attention to detail and possesses strong analytical skills, contributing to precision and accuracy in work assignments.
- Displays competence in building and effectively managing interpersonal relationships at all levels of the company, fostering collaboration and positive engagement.
- Comfortably engages with all levels of management, demonstrating adeptness in navigating professional relationships across diverse hierarchical levels.
- Holds functional competency with a comprehensive knowledge of MS Office programs.
- Familiarity with administration workstreams, exhibiting an understanding of and capability in managing various administrative processes within the organizational framework.
- Demonstrates the ability to multitask and adapt to a fast-paced environment, showcasing resilience and flexibility in handling diverse responsibilities.
Perks That Await You
- Competitive compensation package! #BetterwithSSG
- Opportunities for professional development and career growth.
- Join a vibrant and inclusive workplace culture.
Be a part of a team that values excellence, engagement, and compliance. Your journey to elevating HR practices begins here!
Company Description
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
