Housekeeping Manager

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Housekeeping Manager

Department: Rooms Division

Reporting to: Rooms Division Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we pride ourselves on delivering extraordinary experiences for our guests and creating a vibrant, supportive environment for our team members. Our core valuesRespect, Responsibility, Passion, and Collaborationare at the heart of everything we do, guiding us to redefine the standards of luxury hospitality. Join our team and contribute to shaping the future of exceptional guest experiences while working in a dynamic, growth-oriented environment.

The Role

As a Housekeeping Manager, you will be responsible for overseeing all aspects of the housekeeping operations within the hotel. You will ensure that the cleanliness, maintenance, and presentation of the hotel meet the highest standards of luxury hospitality. This role requires strong leadership, organizational skills, and an unwavering commitment to quality. You will manage a team of housekeeping team members, ensuring operational efficiency, promoting sustainability, and driving guest satisfaction through meticulous attention to detail in every area of the housekeeping function.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality team members continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Housekeeping Manager, you will need to:

Operational Leadership & Team Management:

Oversee and manage the daily operations of the Housekeeping department, including room cleaning, public area cleaning, laundry services, and the overall upkeep of the hotel. Lead, supervise, and motivate housekeeping team members to ensure high levels of performance, efficiency, and engagement. Provide ongoing training and development opportunities to enhance skills and promote career growth within the team.

Quality Assurance & Standards Compliance:

Ensure all guest rooms and public areas are maintained to the highest standards of cleanliness, hygiene, and presentation. Monitor the condition of guest rooms, public spaces, and back-of-house areas to ensure compliance with cleanliness standards. Conduct regular inspections to verify that the hotel's quality standards are consistently met, and implement corrective actions where necessary.

Guest Satisfaction & Experience Management:

Ensure that the cleanliness and presentation of guest rooms and public areas consistently exceed guest expectations. Respond promptly to guest feedback and resolve any housekeeping-related issues or concerns efficiently and effectively. Collaborate with the Front Office team to ensure that guest requests for additional services (e.g., extra amenities, housekeeping preferences) are met promptly.

Inventory & Supply Management:

Oversee the management of housekeeping inventory, including linens, cleaning supplies, and guest amenities. Ensure that inventory levels are maintained to meet operational needs while minimizing waste and controlling costs. Coordinate with the purchasing team to ensure supplies are replenished as needed.

Budgeting & Cost Control:

Work closely with the Rooms Division Manager to prepare and manage the Housekeeping department's budget. Monitor and control departmental expenses, ensuring efficient use of resources while maintaining service standards. Identify opportunities for cost savings and implement strategies to improve cost-effectiveness without compromising quality.

Health & Safety Compliance:

Ensure that all housekeeping operations comply with local health, safety, and environmental regulations. Promote the use of safe cleaning chemicals, sustainable practices, and proper waste disposal. Conduct regular health and safety audits to ensure the well-being of both guests and team members.

Sustainability & Eco-Friendly Practices:

Drive sustainability efforts within the housekeeping department by promoting environmentally friendly cleaning practices, waste reduction, and energy-saving initiatives. Collaborate with the Rooms Division Manager and other departments to implement eco-friendly policies that align with the hotel's sustainability goals.

Team Scheduling & Labor Management:

Oversee the scheduling and labor management for the housekeeping team to ensure appropriate staffing levels during peak and off-peak periods. Optimize work schedules to maximize efficiency while maintaining quality standards.

Reporting & Documentation:

Maintain accurate records of housekeeping operations, including inventory logs, staff schedules, and inspection reports. Prepare regular reports for the Rooms Division Manager, detailing department performance, guest feedback, and any operational challenges.

Collaboration with Other Departments:

Work closely with the Front Office, Engineering, and other hotel departments to ensure seamless operations. Address guest room maintenance issues promptly by coordinating with the Engineering team. Collaborate with the Food & Beverage department for the cleanliness of dining areas and public spaces.

Qualifications and Standards

To succeed in this role, candidates should possess the following qualifications and experience:

• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field; additional certifications in hospitality or housekeeping management are a plus.
• Experience: Minimum of 8 10 years of experience in a housekeeping leadership role, preferably within a luxury hotel or resort environment. Experience managing a large team is essential.
• Leadership Skills: Proven ability to lead, motivate, and develop a diverse team of housekeeping team members. Strong interpersonal and communication skills to build relationships with team members and other departments.
• Attention to Detail: Exceptional attention to detail and a commitment to maintaining the highest standards of cleanliness, order, and guest satisfaction.
• Operational Knowledge: Strong knowledge of housekeeping operations, including cleaning techniques, inventory management, and health & safety compliance. Familiarity with housekeeping management systems is a plus.
• Guest Service Excellence: A strong commitment to ensuring guest satisfaction by delivering consistent and high-quality service.
• Financial Acumen: Experience managing a departmental budget, with a focus on controlling costs and maximizing efficiency.
• Problem-Solving & Decision-Making: Ability to make quick, effective decisions in a fast-paced environment, particularly when addressing guest concerns or operational challenges.
• Health and Safety Knowledge: In-depth understanding of health and safety regulations in hospitality, particularly regarding cleanliness, sanitation, and chemical handling.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process, and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.