Job Summary: The
HousekeepingClerk is responsible to attend to all requests by phone, housekeeping mobile application, email, hotel software traces etc. he/she should receive and ensures proper recording and follow up of all guest requests.
- Duties and Work Activities:
Answers all telephones calls, viber messages promptly and courteously, all guest requests are to be promptly followed up and channeled through the proper personnel.
Maintains close coordination with other departments and staffs.
Checks all keys and all forms on a daily basis.
Maintains a regular update on the system especially on room changes to facilitate the front office in their sales of rooms.
Prepares daily attendance report.
Prepares the duty roaster
Maintain the minibar daily, weekly and monthly consumption and inventory
Receives calls for maintenance, fills out maintenance orders and forwards them to the engineering department, frequent follow up on unfinished orders.
Records lost and found articles. And all items to be locked in store before the close of shift and the items claimed to be documented in the log, and updated in the hotel PMS.
All on loan items to be recorded and monitor its return
Prepares report of monthly amenities.
Should have good telephone etiquette.
Make the relevant room status changes on the software as per the instruction given by floor supervisors.
Prepare the room discrepancy list for the Front office.
Prepare the VIP amenities list.
Prepare the Min BAR consumption list.
Post minibar and laundry charged to the respective guest folios.
Prepare the missing/broken item register.
Handle the lost and found procedures and all enquiry.
Prepare minibar, laundry bill forms and Room boy daily report.
Organize the minibar and other store room
Assumes any other duties assigned by the supervisor from time to time.
Prepare store request and assigned someone to collect. Put it in the records for monitoring
Perform another task if required
- Free Accommodation
- Free Meal
- Service Charge (Maldivian Rufiyaa)
- Joining Ticket Reimbursable
- Paid Annual Leave
Job Type: Full-time
Pay: Php20,
- 00 - Php30,000.00 per month
Benefits: - Health insurance
Staff meals provided
Schedule: On call
Education:
Language:
* English (Required)
