Hotel Operations Supervisor

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Responsibilities

1. Handle leasing inquiries online, face-to-face, and attend guest room inspections.
2. Assist and resolve guest issues and concerns throughout their stay.
3. Conduct quality control of hotel rooms before check-in.
4. Process move-in/move-out documentation and conduct inspections.
5. Follow up on rental fees.
6. Build relationships with new and existing guests.
7. Oversee the work performance and schedule of the receptionists, electrician, and housekeeping staff.
8. Maintain inventory of supplies (check-in forms, sales reports, guest information).
9. Handle confidential information discreetly.
10. Develop and implement marketing plans (proposals, campaigns).
11. Conduct market research to identify new opportunities and customer needs.
12. Monitor unit renovations and ensure accurate material purchases.
13. Oversee proper use of revolving fund for purchases.
14. Suggest growth strategies considering both financial gain and customer satisfaction.
15. Conduct a weekly inspection on other properties including parking.
16. Prepare and submit timely reports to Management
17. Perform other duties assigned by Management.

Qualifications

• BS in Hotel and Restaurant Management, Tourism, or any business or hospitality course
• At least 2-3 years in the same role