Hospitality Assistant

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• About Us:

Join us at Zipstay - a fully remote short-term rental property management company that is expanding across the West Coast in

• We are looking for an enthusiastic team player to assist with servicing our vacation rental portfolio as a strong hospitality team member. Zipstay's Hospitality Team manages beautiful rental homes and boutique hotel units, and we strive for perfection in all aspects of a guest's stay! In this initially part-time, later full-time (after 90-day training), hourly, and permanent position, you will work independently to assist our guests in a friendly and professional manner; interact with cleaning crews, and ensure any issues/repairs with our properties get resolved. You must be comfortable with remote communication, have excellent verbal and written communication skills, be fluent in English (both written and spoken), and be tech-savvy.
  
  To be successful in this position, you should be a highly motivated self-starter and have a proven track record for delivering fantastic customer service. As a Remote Hospitality Supporter, you will enjoy the flexibility of working from your own quiet space with good internet. To be considered for this exciting opportunity, please submit a cover letter that includes information about your qualifications and why you are the right person for this position. Zipstay is an equal-opportunity employer and prohibits discrimination and harassment of any type. Join our fun and supportive team today and take the first step toward a fulfilling career in property management! Learn more about us here: www.zipstay.com
  
• About the Role

This is a remote, hospitality position. This is a contract role. We have a high daily volume of emails, chats, text messages, and you must be comfortable speaking with guests and vendors on the phone. Although we are fully remote, our team is fun and supportive and working to constantly improve our processes!

• What will you be doing

Assisting guests during their stay, or answering questions about the properties before a reservation is made

• Writing friendly and creative reviews / responding to guest reviews with kindness and unique content

Addressing any issues with current guests during their stays

• Coordinating daily tasks with cleaning crews and maintenance vendors

Purchasing products needed for daily operations

• Filing invoices and processing payments into our internal system

Reviewing property descriptions and suggesting improvements

• What skills and experience do you need

Motivated as a self-starter who is ready to dig in, hustle, and find solutions

• The ability to multitask and switch modes depending on the day, shift, and situation

Meticulous when reviewing reservation details to catch potential mistakes and glitches

• Work under stress and be able to resolve any issues in a friendly manner

De-escalate situations with grace

• Personal charm when speaking with prospective guests; Willing to take the time to answer questions with patience and politeness

Have a proven track record for great customer service experience

• Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users. Your grammar, punctuation, and attention to detail are always on point

Experience with booking platforms including AirBnB, VRBO, Expedia, Booking, and Tripadvisor

• Experience with hotel reservation systems is a plus

Punctuality and flexibility. Zipstay is a small boutique-style team with an impeccable response time. We never miss a phone call, and always respond instantly if possible

• Good knowledge of Word and Excel.

Experience using Google Docs, Google Drive, Google Chat, Google Voice and open to learning new platforms

• Nice to haves, but not necessary.

Experience with property management and troubleshooting property-related issues

• Social media management

Please check our site out at www.zipstay.com If you are interested please email your resume / CV at [HIDDEN TEXT]. Please include a cover letter on why you are the right person to join Zipstay.

_Zipstay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability._

Job Type: OJT (On the job training)
Contract length: 36 months

Pay: Php292.00 - Php400.00 per hour

Expected hours: 20 per week

Benefits:

• Work from home

Schedule:

• 8 hour shift

Evening shift

• Holidays

Weekends

Application Question(s):

• Can you speak and write in English at a C2 (native) level Please note that applicants are required to have full native English proficiency and will be tested to confirm proficiency level.

Experience:

• remote work: 1 year (Required)

hotel hospitality and/or short-term rental management: 3 years (Required)