Home Lending Concierge

Your Gateway to an International Career in Mortgage Lending!

Take your career to new heights without crossing borders! Seize a unique opportunity for a global career right from your home country, where international exposure awaits you in the dynamic field of mortgage lending.

As a Home Lending Concierge, you'll play an essential role in assisting customers seeking financing solutions for new property purchases or refinancing their current home loans. Engage with clients over the phone, delve into their lending needs, and perform high-level pre-qualifications. Your interactions will be pivotal in shaping customer experiences, scheduling broker appointments, and driving customer loyalty and retention.

• Identify opportunities for clients seeking financing or refinancing for their home loans
  
• Engage with customers via phone to understand their unique lending needs and conduct pre-qualifications
  
• Refer clients and schedule appointments with our broker network
  
• Address inquiries with empathy and professionalism via phone, email, social media, and web chat
  
• Balance customer demand and multi-task effectively in a fast-paced environment
  
• Foster customer loyalty, advocacy, and retention through exceptional service
  
• Collaborate with team members at all levels to achieve the best customer outcomes
  
• Drive innovation in employee and customer experience for operational efficiency
  

Requirements

Your Skills, Our Success!

• Minimum of 1-3 years of recent mortgage experience with a financial institution or licensed mortgage broker
  
• Proven experience in a fast-paced, dynamic, customer-facing environment
  
• Exceptional communication skills with the ability to deliver service that promotes customer loyalty and advocacy
  
• Genuine passion for engaging with people daily and building rapport
  
• Strong customer-centric approach with resilience in handling challenging situations
  
• Natural aptitude for digital tools and technologies, with familiarity in systems like Zendesk and Slack as a plus
  
• Strong analytical and decision-making abilities to resolve customer inquiries effectively and efficiently
  
• Ability to support colleagues and foster a positive, enjoyable workplace atmosphere
  

Benefits

A Mortgage Career with All the Perks!

• Day 1 HMO coverage
  
• Competitive package
  
• Hybrid work arrangement
  
• Prime office location in Ortigas (convenient MRT access, restaurants, banks)
  
• Day shift schedule with fixed weekends off
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Emapta Lifestyle perks (Foodpanda pro and more!)
  
• Unlimited employee referral incentives
  
• Government-mandated benefits and Emapta benefits
  
• 20 annual leaves (including 5 convertible to cash)
  
• Engaging employee activities
  
• Mentorship from global leaders
  
• Career growth opportunities
  
• Diverse, supportive work environment
  

Pioneering Mortgage Solutions, Transforming Financial Futures

Our client is a renowned Australian mortgage company dedicated to empowering individuals with secure and accessible financing options for home ownership. Recognized for their client-centered approach, they simplify home buying and refinancing, offering an extensive network of mortgage brokers and personalized services. Their commitment to integrity, innovation, and customer success has earned them a trusted reputation in the financial services industry. Join our client's team to become part of an organization that truly cares about making homeownership dreams come true.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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