Hiring for BPO Agents or Customer Service Representative or Service Coordinator (Taguig, BGC)

IT By Design

Early Applicant

a month ago
Be among the first 50 applicants

Exp: 0-2 Years

Taguig, Philippines

Job Description

Location: Taguig, BGC

Schedule: Graveyard

Requirements:

Strong oral and written communication
Ability to organize multiple people and tasks through written and verbal communication
Ability to verbally communicate with employees and clients in-person and over the phone

Attention to detail

Ability to learn and comprehend complex systems and situations
Strong follow through
Keen ability to problem solve

Extraordinary focus on customer service

Essential Functions:

Answer inbound customer calls 24/7 in order to open new support requests; provide customer updates on existing support requests.

Update customer contact information in Connectwise Manage to ensure auto-routing of inbound calls is possible.

Monitor Dialpad call queues, Connectwise Service Boards, and technician ticket assignments; Work with support team to ensure incidents and user issues are assigned and resolved within SLA.
Priortize inbound customer tickets/calls to ensure SLA adherence.
Aid in the daily organization of tickets and client requests for the Managed Services Department.

Job Type: Full-time

Pay: Php20,