Helpdesk Tech Support

Hi! We're Smartsourcing, looking for Helpdesk Tech Support who can work with us full-time and on-site!

Where JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, Cebu

Are you the go-to person for tech troubleshooting and support Join us as Helpdesk Tech Support and bring your skills to a dynamic role where you'll tackle tech issues and keep our partner's systems running smoothly! With us, you'll find a supportive environment where learning and growth are encouragedand a friendly team that's always ready to help.

Some of the things we expect you to do are to:

• Solve Tech Issues: Use remote support tools to troubleshoot hardware, software, and network problems with ease.
• Manage Tickets & Requests: Efficiently triage and classify incoming requests to keep workflows smooth and clients happy.
• Update Documentation: Keep client info, ticket notes, and tech documentation organized and current.
• Identify & Improve: Spot opportunities for tech improvements in customer environments.
• Stay Current & Connected: Engage in training and research to stay on top of the latest technology.
• Support When Needed: Monitor alerts, handle escalations, and be ready for occasional after-hours support.

We would need you to be or have the following:

• You don't have to know everything, but a solid foundation in tech support is key. Ideally, you have 1-2 years experience in a helpdesk or similar role, plus knowledge of some (or all!) of the following:
• Microsoft 365: User management, SharePoint, Teams, etc.
• Desktop troubleshooting, MS Windows, and Active Directory.
• Network know-how: IP addressing, routers, switches, and firewalls.
• Experience with Hypervisors like Hyper-V, VMware, and remote desktop services.
• Familiarity with Windows 811, Windows Servers 2012current, and Linux (bonus!).
• Backup software, firewall configuration, and helpdesk ticketing systems.

Be a part of the Smartsourcing crew !

Smartsourcing was born with the purpose of changing people's lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.

Here's why we think you'd love working at Smartsourcing

At Smartsourcing, we're all about fostering a positive work environment for you. We're always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We're proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• Above-industry salary package
• Day Shift
• Fixed weekends off
• HMO coverage for you and your dependent/s from day one
• Free lunch every day
• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• Sports wellness clubs including free-diving
• Subsidized gym membership at Anytime Fitness
• Travel opportunities to Australia
• Exclusive discounts in selected restaurants and merchants
• And so much more!