Work with a team that values your skills and ideas. Apply and set your career to the next level!
Job Summary
Receive promising perks and rewards- Experience travel opportunities
Get recognized for what you do
- Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
- Receive/initiate calls or emails from/to the clients and will act as Level 1 or 2 support
Manage reporting needs and expectations for both internal/external clients
- Gather user requirements through analyzing data, current systems, and business practice
Collaborates with the process team to define and develop the documentation, SOPs, and other client requirements- Meet and exceed client and company's KPIs
Analyze on ticket types & requirements for the strategic effort to eliminate the cause- User Setup and Termination Requests
Perform Bug Investigation & Troubleshooting requests from clients
- Setup of restricted organizations
Adding or Removing Security rights & analysis of reported errors- Setup of automated document delivery
- Escalation of Incidents to Process Team:
Requests for training, customized reports/documents Setup of master data
- Requests for system upgrades
Requirements
- Minimum of solid and recent 1-year experience in a technical support role
Good customer service and technical/troubleshooting skills- Preferably with Freight Forwarding or Logistics background
Excellent English skills in both written and oral
- Solid computer skills with the ability to learn new systems quickly
With a positive attitude towards a difficult situation- Willing to work in Ortigas, Pasig
Amenable to work on shifting schedule
Job Type: Full-time
Pay: Php30,
- 00 - Php35,000.00 per month
Benefits: - Health insurance
Opportunities for promotion Pay raise
- Promotion to permanent employee
Schedule:
Supplemental Pay:
* 13th month salary
