About the Company:Benchmark 365 is a leading Australian vendor that takes pride in providing exceptional helpdesk and professional services to Managed Services Providers (MSPs) worldwide. With partners spanning across the US, Canada, UK, Australia, and New Zealand, we empower MSPs to thrive in a fast-paced and ever-changing market.
We are looking for a Helpdesk Coordinator to be the central point of contact for all ticket-related inquiries. This includes coordinating and scheduling tickets, promptly processing inbound emails, chat requests, and overflowed calls, conducting an effective triage process, and routinely communicating with all ticket stakeholders.
Coordinate and schedule tickets based on Partner Capacity, Work in Progress, and Technician Capacity
- Promptly process inbound emails, chat requests, and overflowed calls
Conduct an effective triage process to identify the root cause of the issue and determine the best course of action.- Routinely communicate with all ticket stakeholders (Partners, Customers, End Users, Technicians, Vendors, and Management) to provide uniform, up to date information and progress updates.
Build rapport with Partners, Customers, and End Users to ensure a positive experience.
- Maintain professional notes and records of all interactions.
Minimum one year call B2B call center experience (tech account)
Minimum one year call B2B call center experience (customer support)
Minimum one year of a resource coordination or project coordination role such as supervisor, personal assistant or dispatcher
2 years of higher education learning
Attention to detail
Team player
Quick thinking and autonomous decision making
Fluent verbal and written English
Strong customer service and rapport building skills
Strong organization skills including demonstrable multi-tasking and planning skills
Demonstrable time management skills
Ready to make a significant impact in the world of MSP services Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.
If this is you, please feel free to send over your application here in LinkedIn or directly upload your CV in this link http://bit.ly/B365_Careers.
No more career limits - join the fastest growing professional service team in the managed services industry today.
Note: Apply only when you are from Cebu and if you are willing to go to our onsite office on a daily basis.
Job Type: Full-time
