Job Description:- Answer Telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.- Follow up with customers to ensure complete resolution of issue.
Responds to customer inquiries to ensure customer needs are met.
Inform the management of recurring problems- Work closely with Field Engineers and provide assistance on task that are outside the scope of their knowledge or expertise
Administering portal processes.
- Helpdesk ticketing administration
College graduate in any field
- With at least a year of work experience
Knowledge and experience of customer service practices- know how to handle calls.
Deployment Location: BGC, Taguig
Job Types: Full-time, Fixed term
Pay: Php16,- 00 - Php19,000.00 per month
Schedule: - 8 hour shift
Day shift
Supplemental pay types:
* Overtime pay
