The Role As a
Help Desk Engineer (Level 3 Support), you will be responsible for providing advanced technical support to resolve complex issues and challenges related to our software systems and databases. Your role will involve bug verification and escalation, data correction, SQL data cleanup, investigating integration errors, and various tasks related to database management and system maintenance.
Salary Range: PHP 50,000 55,000 monthly package
- Work schedule: Night shift following Eastern Standard Time
Work set-up: Onsite (Madrigal Business Park, Alabang, Muntinlupa)
Solve customer problems using various tools and workflows, including:
- Bug Verification and Escalation
- Data Correction and Cleanup
- Troubleshooting of our Reporting product Fexalytics (Tableau-based)
Investigation of Errors impacting our External Integrations- Audit and Database Investigation
User management
- Configure and troubleshoot complex application features including:
- Fexalytics Advanced Reporting
Tableau
- Custom Dashboards
- Workflow and Setup Troubleshooting:- In app + Ruby code snippets
- Communication Rule Definition Changes:- In app + Ruby code snippets
Accounting Exports:
- Experience and Skills Desired
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)- Coding experience is not necessary, but an understanding of how SAAS platforms operate is required
Moderate experience constructing SQL queries and performing SQL updates required- Additional experience with SQL and especially PostgreSQL is a plus
Moderate experience with HTML
Moderate experience with Regular Expressions
Have worked on an a SAAS application Experience in a technical support role- Excellent verbal and written communication skills
Critical thinking and creative problem-solving skills
- Experience in communicating technical ideas to non-technical audiences
Ability to learn new tools and software quickly- Positive, self-starter attitude
- Where will you be working
Civicom's main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito's park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.
If you're the person we've been looking for, you can expect:
- Full-time employment with the opportunity of regularization in as early as 3 months
A company-sponsored Health Maintenance coverage on Day 1- Quarterly Performance Bonuses
Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year, commutable to cash
10 Vacation Leave credits in a year, among others- Promising career growth and learning opportunities
The opportunity to collaborate with the other teams and business units in the company, including our global business leaders
- Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People
Civicom has been a pioneer in telecommunication advances that changed how companies do business globally. Our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company but to create something remarkable.
We pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity, and we seek to do it exceptionally well.
Job Types: Full-time, Permanent
Pay: Php50,
- 00 - Php55,000.00 per month
Benefits: - Gym membership
Health insurance
Opportunities for promotion- Promotion to permanent employee
Schedule: Monday to Friday
Supplemental Pay:
Overtime pay
Ability to commute/relocate:- Muntinlupa City: Reliably commute or planning to relocate before starting work (Required)
Experience:- API Integration: 2 years (Preferred)
Level 3 Support: 1 year (Preferred)
* SQL: 2 years (Preferred)
