Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world's best talent. Founded by two Stanford University graduates, Persona works with the world's fastest-growing technology startups. Our clients are funded by some of the world's top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.
Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the worldbuilding out their organizations and helping them reach the next level of success.
We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.
Who We Are:
The Persona team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement. We are a team of passionate problem solvers who love to build new things and ensure client satisfaction.
What We're Looking For:
We are seeking a proactive and innovative Healthcare Operations Specialist to enhance the efficiency and effectiveness of our client's clinic operations. The ideal candidate will be responsible for optimizing patient flow, coordinating complex testing procedures, and developing an online educational platform for patients. This role requires a blend of operational prowess and digital fluency to modernize patient care and improve clinic profitability.
Responsibilities:
- Analyze and redesign patient flow processes to reduce wait times and modernize the patient experience.
- Ensure effective coordination across departments for seamless patient transitions and complex testing procedures.
- Streamline diagnostic testing processes, such as imaging and labs, to enhance efficiency.
- Collaborate with third-party facilities to ensure timely scheduling and result management, minimizing delays.
- Identify and implement improvements in clinic workflows to reduce costs and enhance service delivery.
- Utilize data analytics to monitor and optimize key performance indicators like appointment scheduling, patient throughput, and profitability.
- Design and launch a comprehensive platform providing virtual patients with resources on treatments, tests, and procedures.
- Integrate the platform with existing clinic systems for seamless patient access and consistent communication.
- Work closely with the billing department to ensure accurate coding and revenue capture.
- Act as a liaison between administrative, clinical, and IT departments to ensure effective implementation of operational changes.
- Educate clinic staff on new processes and the educational platform to ensure widespread adoption and understanding.
- Ensure all processes, protocols, and educational materials comply with relevant healthcare regulations, including HIPAA and CMS standards.
Requirements:
- Bachelor's degree in Healthcare Administration, Business, or related field; Master's degree preferred.
- At least 3 years in healthcare operations, with a strong background in patient flow management and clinic coordination. Experience in developing patient-facing digital tools is a plus
- Advanced project management and organizational capabilities.
- Proficiency in online content development and educational resource creation.
- Strong communication and collaborative skills.
- Technical skills include familiarity with learning management systems, medical scheduling software, and clinic management systems.
- Fully fluent in English
- Ability to commit long-term and full-time
- Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
- This position is for serious, career-oriented candidates
What We Offer:
- Best salaries in the industry
- Permanent ability to work from anywhere in the world
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- Warm and friendly company culture
- Full benefits
Benefits at Persona:
- Health insurance subsidy
- Unlimited paid time off (paid sick and vacation leaves)
- Annual bonuses based on performance
- Monthly tech allowance
- Opportunity to be paid in your currency of choice
- Others depending on seniority
We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best).
