Healthcare Customer Service Representative - Quezon City Site

We are hiring for Healthcare Customer Service Representatives for Quezon City!

What will you do in this role

You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor's office to secure authorization, among others.

Qualifications:

• Completion of at least 2 years of college education.
• For individuals with a Medical Allied background (such as Nursing, Radiology Technology, Medical Technology, Physical Therapy, Occupational Therapy, Respiratory Therapy, etc.), a minimum of 1 year of BPO experience is required.
• For those with a Non-Medical Allied background, at least 2 years of BPO voice experience is needed.
• Ability to work in an onsite setup in BGC and flexible with graveyard and rotating shifts.
• For Pooling

What's in it for you

Competitive Total Rewards Package

Target variable incentives

Medical Plan (HMO) from Day 1 of employment with free dependents

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

#RecruitmentCFS

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NOTICE: Please be informed that NO candidate seeking a job opportunity with R1 Philippines shall be required to pay any amount as a condition for employment at R1.

R1 does not authorize any third party, agency, company or individual to collect money or request any monetary arrangement in order to receive a job at R1.

• If you are contacted by someone asking for payment, please do not respond, and contact us at PH HR - Talent Acquisition [Confidential Information] or report to our Ethics Point Hotline, by phone or online access https://r1hotline.ethicspoint.com Philippines: 18.001.322.0411 or contact [HIDDEN TEXT] immediately.