Healthcare Customer Service Representative (QC Working Site)

If interested, you may now apply using this Workday link below:

https://r1rcm.wd

• myworkdayjobs.com/R1RCM/job/Quezon-City-Metro-Manila/Healthcare-Customer-Service-Representative--Quezon-City--002_R240000004191
  
• About us

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers. R1's proven and scalable operating models seamlessly complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. To learn more, visit: r1rcm.com.

• Qualifications & experience

Preferably a Bachelor's Degree holder of any course (priority will be given to graduates of Medical Allied courses)

• With at least 2 years BPO voice experience, preferably a healthcare account

Ability to work in an onsite setup in QC and flexible with graveyard and rotating shifts.

• Tasks & responsibilities

Provide expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, verifying benefits and eligibility

• Coordinate with the doctor's office to secure authorization.

• Benefits

Competitive Total Rewards Package

• Target variable incentives

Medical Plan (HMO) from Day 1 of employment with free dependents

• Paid Time-Off Benefits

• We are pleased to inform that we are also processing WALK-IN Applicants in our QC Site:

19f Cyberpark Tower 2, Gen. Mc Arthur Ave, Araneta City | 1:00PM - 4:00PM - MON - FRI
Please bring a SOFT copy of your resume and 2 valid IDs

Salary commensurate with experience

Job Type: Full-time

Benefits:

• Company events

Health insurance

• Life insurance

Opportunities for promotion
Schedule:

• Night shift

Supplemental Pay:

• 13th month salary

Yearly bonus

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

* healthcare: 1 year (Preferred)