We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The Opportunity
This role is accountable for managing the delivery of Health portfolio programs. It is responsible for ensuring the successful execution of the Health portfolio's products and propositions, fostering alignment with enterprise business strategies and driving growth and competitiveness within the insurance market.
This role will effectively oversee the diverse aspects of managing a portfolio, aligning strategies with business objectives, mitigating risks, and helping drive success. This role will also collaborate with key cross functional teams, third-party health administration, reinsurance, and value-added services partners to help ensure a consistent fantastic customer experience and financial targets set are met.
This role will provide valued support to the Health Product and Proposition team by leading the development and management of the teams systems and management dashboards. It shall be responsible and will provide the Head of Health support in managing the Health organization budget and resources.
This person will be a thought leader and subject matter expert in program management ensuring the project, and ensuring customer experience and outcome targets set for the health programs are met by proving implementation and best practice management systems services to the Health Product and Proposition team.
Responsibilities
Portfolio Planning and Strategy
- Collaborate with Products Division, Head of Health, Product and Proposition Managers to align the portfolio's objectives and delivery strategy with the company's overall strategy.
- Develop and maintain a comprehensive portfolio strategy considering best practices, market trends, customer needs, and company goals.
Execution Oversight
- Lead the execution of the portfolio strategy by coordinating with Product and Proposition Managers, ensuring alignment with defined goals and timelines.
- Ensure all Health initiative have accurate execution status. Monitor the progress of individual products and propositions projects, identifying and addressing any issues or deviations from plans.
Risk and Issue Management
- Identify potential risks and issues that could impact the portfolio's success and develop mitigation strategies.
- Work with relevant stakeholders to resolve issues promptly and minimize disruptions to the portfolio's execution.
Resource Allocation and Optimization
- Collaborate with resource managers to allocate resources effectively across products and propositions, ensuring optimal utilization and prioritization.
- Continuously assess resource needs and reallocate as necessary to support the portfolio's objectives.
Performance Tracking and Reporting
- Establish key performance indicators (KPIs) and metrics to track the performance of products and propositions within the portfolio.
- Generate regular reports and dashboards to communicate portfolio progress and Health team budget, highlighting achievements, challenges, and proposed actions.
Stakeholder Communication
- Facilitate communication and collaboration among stakeholders, including Product Managers, Proposition Managers, senior management, and cross-functional teams.
- Function as a focal point for updates on portfolio progress, providing insights and recommendations to stakeholders as needed.
How will you create impact
The role will report into the Head of Health and partner with the Health Product & Proposition Managers and functional leaders and subject matter experts across the organization and with partners to plan and manage the implementation and optimization of Health propositions for the organization.
What motivates you
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What We Are Looking For
- Graduate of a bachelor degree preferably major in Technical/Engineering degree
- Proven experience (minimum of 5 years) in program or portfolio management within the insurance, healthcare, or financial services industry.
- Prior experience with Agile methodologies with enterprise-level application development projects
- Strong understanding of healthcare or insurance products, market dynamics, and proposition development.
- Excellent leadership, communication, and people skills, able to collaborate effectively across teams and influence stakeholders.
- Pro-active thinker and individual contributor, analytical and excellent problem-solving skills. Analytical mindset with the ability to interpret data and make strategic recommendations.
- Proficiency in project management tools and methodologies.
- Ability to develop and execute portfolio strategies aligned with the company's overall objectives, considering market trends, customer needs, and business goals.
- Proficiency in portfolio management methodologies, including planning, execution, monitoring, and optimization of product and proposition portfolios.
- A strong understanding of insurance or healthcare products, propositions, market dynamics, regulatory frameworks, and industry trends is crucial for informed decision-making.
- Excellent and agile leadership skills to drive cross-functional teams, foster collaboration, and align stakeholders towards portfolio objectives.
- Effective communication and presentation abilities to articulate portfolio strategies, progress, and recommendations to stakeholders at all levels within the organization.
- Strong analytical skills to identify risks, issues, and opportunities within the portfolio, and the ability to make informed decisions to address them.
- Skill in resource allocation and optimization to ensure the efficient utilization of resources across various products and propositions.
- A focus on achieving results and meeting key performance indicators (KPIs) within the portfolio, continually monitoring performance, and adapting strategies as needed.
- Ability to navigate and lead through change, as portfolios often evolve with market shifts, regulatory changes, and emerging trends.
- Proficiency in managing relationships with various stakeholders, including Product Managers, Proposition Managers, senior management, and cross-functional teams, ensuring alignment and effective communication.
- Risk Management: Knowledge of risk assessment and mitigation strategies, proactively identifying and managing risks to prevent potential disruptions to the portfolio's execution.
What can we offer you
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture We lead with our Values every day and bring them to life together.
- Boundless opportunity We create opportunities to learn and grow at every stage of your career.
- Continuous innovation We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
