Job Functions
- Assist function heads in identifying, developing, implementing, and maintaining standardized processes across various areas, including
software product development, project delivery, software maintenance and support, infrastructure, finance and accounting, HR,
administration, and sales.
- Ensure adherence to defined processes, industry standards, best practices, and regulatory requirements.
- Monitor compliance and conduct regular service reviews to identify gaps and areas for improvement.
- Collaborate with cross-functional teams to integrate process governance and compliance into daily operations.
- Facilitate regular service reviews to evaluate the maturity of all functions against industry standards and best practices.
- Identify gaps and risks arising from these assessments.
- Ensure timely implementation of corrective actions and monitor their effectiveness.
- Foster a culture of continuous improvement throughout the organization by identifying opportunities to streamline processes, enhance
quality, and optimize service delivery.
- Collaborate with leadership and department heads to implement best practices that boost operational efficiency and business
performance.
- Assess the effectiveness of current processes and introduce new strategies or technologies to improve productivity, reduce costs, and
enhance customer satisfaction.
- Champion initiatives for process innovation and operational excellence across all teams, promoting a mindset of ongoing value creation.
Job Requirements
- Bachelor's Degree in Information Technology, Business Administration, or related fields.
- Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO (Project Management
Office), CMMi (Capability Maturity Model Integration), PCQA (Process and Quality Assurance), audit, or business excellence roles.
- Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement
methodologies (e.g., Lean Six Sigma, PMP).
