Job Title: Guest Service Associate / Steward
Job Location: Goa
Overview
As a Guest Service Associate / Steward, you will play a vital role in ensuring an exceptional experience for our guests. Your responsibilities will include maintaining cleanliness and organization in guest areas, assisting with food and beverage service, and providing excellent customer service. You will work closely with the hospitality team to uphold the standards of service and ensure guest satisfaction.
Key Responsibilities
- Cleanliness and Organization:
- Ensure cleanliness and tidiness in all guest areas including dining spaces, restrooms, and common areas.
- Regularly inspect and clean surfaces, furniture, and fixtures to maintain a high standard of cleanliness.
- Arrange tables, chairs, and other furniture to optimize space and enhance the guest experience.
- Food and Beverage Assistance:
- Assist in the setup and breakdown of dining areas before and after meal service.
- Support food and beverage staff with tasks such as serving, clearing tables, and refilling beverages.
- Communicate guest requests and preferences to the appropriate staff members promptly and accurately.
- Customer Service:
- Greet guests warmly and assist them with seating arrangements and any inquiries they may have.
- Anticipate guest needs and proactively address them to ensure a seamless and enjoyable experience.
- Handle guest complaints or concerns professionally and escalate issues to management when necessary.
- Team Collaboration:
- Collaborate effectively with other team members to deliver excellent service and maintain a positive work environment.
- Communicate efficiently with kitchen staff, servers, and management to coordinate tasks and ensure smooth operations.
- Assist colleagues during busy periods and offer support wherever needed to uphold service standards.
- Health and Safety Compliance:
- Adhere to all health and safety regulations, including proper sanitation procedures and food handling practices.
- Report any safety hazards or maintenance issues to the appropriate personnel immediately.
- Participate in training sessions on safety protocols and maintain knowledge of emergency procedures.
Qualifications
- High school diploma or equivalent in Hospitality or Hotel management.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Attention to detail and a commitment to maintaining cleanliness standards.
- Flexibility to work evenings, weekends, and holidays as required.
- Basic knowledge of food safety and sanitation practices is desirable.
As a Guest Service Associate / Steward, you will have the opportunity to contribute to creating memorable experiences for our guests while developing valuable skills in the hospitality industry. Your dedication to providing exceptional service and maintaining a welcoming environment will be instrumental in ensuring guest satisfaction and fostering repeat business.
