The Role:- 30% - Bar Events Management Customer side of the bar, ensuring that all guests are having a great time, driving experience participation without making it enforced fun. You will be responsible for delivering a monthly events schedule of fun events and activities for our customers in the evenings.
- 30% - Communicating with and listening to guests - The Mad Monkey is a socially responsible company that delivers value to its local community, you will be required to engage in our CSR activities and with our CSR partners and to generate awareness and interest in the work we are doing within our customer base. You will be responsible for communicating our core values and engaging in our social mission.
- 30% - Ensuring the safety, well being & delight of our customers You will be responsible for ensuring that we provide a safe environment for our customers, including providing a safe and comfortable venue for women. You will be responsible for solving or escalating any customer issues to resolve all customer problems, and generally providing levels of service more akin to a five star hotel than a backpackers hostel. You must genuinely care about the quality of the customer experience.
- 20% - Consultative Customer Selling Matching relevant products and services to the customers requirements without having to resort to a hard sell. Advising customers on how they may get the most from their Cambodian trip, promoting tours and activities that our customers may be interested in.
- 10 % Customer Service You will genuinely care about customer service quality and the quality of our customers experience, it will be in the forefront of everything you do. You will understand that you cannot deliver on this whilst drunk, and must be able to separate work from your own personal time whilst maintaining a healthy life / work balance.
Talk to 100% of our customers, from diverse nationalities
Work with the events director to create and deliver a fantastic events schedule
Take the lead in resolving any issues that may negatively impact our customer experience
Build genuine internal working relationships based on capability and respect.
Always be mindful of guest's safety and comfort and apply best practices to the sale of alcohol.
- Internal Working Relationships:
General Manager Works with the general manager to ensure customer delight within the hostel.
Events Manager Define, agree and execute awesome events that appeal to a diverse range of nationalities (Line Management)
Bar Operations Manager A working relationship with the bar operations manager to assure customer safety, F&B quality and events delivery in the hostel.
Communications Work with the communications team to impart relevant information about CSR activities, new products or services on offer.
- External Working Relationships:
Customers you will be representing The Mad Monkey, our values and our business and will genuinely care about the quality of the overall customer experience.
Job Type: Full-time
Benefits:
Supplemental pay types:
* 13th month salary
