Group Reservations Officer

Capture Memorable Journeys with Exceptional Service!

Transform your career on a global scale, connecting with clients across continents-all without leaving the comforts of your home. This role is an exclusive chance to build a worldwide network, make a difference in the hospitality industry, and create lasting memories for travelers worldwide. Dive into an opportunity that allows you to broaden your horizons, gain international exposure, and truly make your mark in hospitality.

As a Group Reservations Officer, you will manage high volumes of inquiries, bookings, and guest support through calls and emails with utmost precision and dedication. Your role will ensure guests experience top-tier service, from handling reservations to providing accurate and timely responses. You will also collaborate with various teams, build lasting relationships, and contribute to the continuous growth and success of our client's hospitality operations.

• Manage inbound calls and emails to create bookings promptly and accurately, with a high level of attention to detail.
  
• Handle high volumes of inquiries, prioritizing tasks to ensure timely and precise responses.
  
• Provide exceptional customer service to guests, trade partners, service providers, and stakeholders.
  
• Build and nurture positive relationships to enhance the overall guest experience.
  
• Contribute actively by collaborating with colleagues to achieve team goals.
  
• Foster a positive and productive work environment as a dedicated team player.
  
• Acquire and maintain comprehensive knowledge of properties, resources, systems, inventory, and trade partners.
  
• Upsell and cross-sell inventory and properties confidently to maximize revenue and support business growth.
  
• Meet and exceed Key Performance Indicators (KPIs) and team targets.
  
• Troubleshoot trade or reservation-related inquiries and concerns.
  
• Deliver memorable Australian travel experiences with passion and enthusiasm.
  
• Adapt to flexible hours based on operational requirements, currently aligned with Monday - Friday business hours and set WFH days.
  
• Perform ad hoc administrative duties as needed to support the reservations team's efficiency.
  

Key Relationships

Internal

• Reservations Team
  
• Trade Team
  
• Revenue Team
  
• Distribution Team
  
• Regional Operations Team
  
• Onsite Property Management Teams
  

External

• Guests
  
• Trade Partners
  
• Tour Operators
  
• Service Providers
  

Requirements

Your Keys to a Seamless Guest Experience

• Previous experience in a similar role within the tourism industry, including managing high-end products and bookings in reservations or a related customer service role.
  
• Solid understanding of the trade distribution network.
  
• Proven ability to collaborate effectively within a team environment.
  
• Excellent communication and interpersonal skills.
  
• Friendly and professional phone manner, with precise email correspondence skills able to confidently and empathetically handle and resolve challenging calls in line with communication guidelines and company policies.
  
• Positive, can-do attitude with strong problem-solving skills and initiative.
  
• Ability to adapt quickly and positively to varying work pace.
  
• Technologically savvy, with the ability to operate multiple programs simultaneously.
  
• Experience with a Property Management System or Reservations System (preferred).
  
• Proven experience in working toward key performance indicators (KPIs).
  

Benefits

A Career with Perks Beyond Compare

• Day 1 HMO coverage
  
• Competitive package
  
• Permanent WFH arrangement
  
• Day shift with fixed weekends off
  
• Free upskilling through Emapta Academy courses (Want to know more Visit )
  
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Unlimited employee referral incentives
  
• Standard government and Emapta benefits
  
• 20 annual leave credits (including 5 convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship from global leaders and teams
  
• Career growth and development opportunities
  
• A diverse and supportive work environment
  

About the Client: Creating Unforgettable Moments Across Australia

Our client, Australia's largest owner and operator of lifestyle holiday parks, offers unparalleled accommodations in breathtaking locations. With over 85 parks-from national parks to waterfronts-and a dedicated support office in Adelaide, they lead Australia's hospitality and leisure industry. A high-performance team is at the heart of the company, united in delivering memorable adventures and exceptional guest experiences. Known for promoting an adaptable, joyful work culture, they invite enthusiastic professionals to be a part of this exciting journey. Join their growing team today and help travelers discover what matters most!

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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