Key Responsibilities:
- Account Management: Foster and maintain strong relationships with key clients, understanding their business objectives and acting as a trusted advisor. Regularly engage with clients to identify their evolving needs and challenges.
- Strategic Planning: Develop and execute strategic account plans to achieve revenue targets and drive long-term account growth. Collaborate with internal teams to align solutions with client objectives, ensuring client satisfaction and retention.
- Business Development: Identify new business opportunities within the client portfolio and industry, leveraging industry knowledge and market trends. Proactively present relevant products, services, and solutions to clients, driving revenue growth.
- Collaboration: Coordinate cross-functional teams and resources to deliver exceptional client experiences. Collaborate with internal stakeholders, such as sales, marketing, operations, and finance, to ensure seamless execution and alignment with client expectations.
- Risk Assessment and Mitigation: Identify potential risks and challenges within the account portfolio, taking proactive measures to mitigate them. Monitor market trends, competitor activities, and industry developments to anticipate opportunities and challenges.
- Financial Management: Manage revenue forecasts, budgets, and billing processes for assigned client accounts. Ensure accurate and timely invoicing, monitor account profitability, and identify areas for cost optimization and revenue enhancement.
- Reporting and Analysis: Generate regular reports and analyze key metrics to track account performance, identify trends, and provide insights to clients and internal stakeholders. Utilize data and analytics to drive strategic decision-making and process improvements.
- Customer Service Excellence: Ensure high levels of customer satisfaction by acting as a reliable point of contact for clients, promptly addressing queries, concerns, and escalations. Advocate for client needs within the organization, driving continuous improvement in service delivery.
Qualifications and Skills:
- Bachelor's degree in business administration, marketing, management engineering or a related field.
- Proven experience in key account management, strategic planning, and business development.
- Excellent communication, negotiation, and presentation skills.
- Strong analytical and problem-solving abilities, with the ability to think strategically.
- Ability to build and maintain strong relationships with clients and internal stakeholders.
- Knowledge of the commercial real estate industry and related services (preferred).
- Proficiency in CRM software and Microsoft Office Suite.
As a Group Account Manager, you will play a pivotal role in driving client satisfaction, revenue growth, and long-term partnerships. Your ability to understand client needs, provide strategic guidance, and deliver exceptional customer service will be key to your success in this role
