Grievance Analyst
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Position Summary:
Our Customer Experience Champions are empowered to provide each Customer with the best experience possible through clear and timely resolution of the concerns and feedback members share.
The keys to success for candidates in this mission-critical role include a keen eye for details, passion for serving the unique needs of the Medicare population, critical-thinking, and communication skills.
- Note that this is not a Call Center position
Responsibilities:
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to de-escalate matters in a calm and professional manner
Ability to translate and articulate complicated and multi-layered information in to simple messages
Analytic mind that enjoys putting together clues found throughout a variety of information sources
Must be able to work independently
Interest in continuously expanding the scope of your expertise through experience and training activities
Superior written communication skills
Advanced comfort level with technology
Adherence to following internal policy
Shift priorities with little advance notice
Must be able to work collaboratively within a team environment (both within your respective team and
across multiple organizational functions
Requirements
Bachelor's or Associate's Degree in related field from a four-year college or university or alternate
equivalency of a combination of education and experience is sufficient
Number of years of experience: 6-12 months successful experience in Grievance Analyst or above
Capacity working in a high volume Grievance department supporting Medicare Part D or Medicare
Advantage plans
Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high stakes environment.
Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers; establish collaborative relationships with peers.
Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
Excellent written and verbal skills
