Reports To: Partner, Partner Advisor
Adhere to company policies and procedures for order processing, artwork creation, and quality control
Communicate effectively and professionally with local suppliers, offshore factories, and clients via telecom and email
Coordinate the entire production process, from order creation to shipment, ensuring timelines are met and minimizing errors or returns
Manage the approval process for decoration artwork, ensuring all designs align with brand guidelines and project specifications
Accurately and efficiently process purchase orders using order management systems
Handle freight bookings and logistics to ensure timely deliveries
Maintain accurate records of all completed jobs and ensure they are prepared for shipment
Provide customer service support as needed
Assist with general office administration duties
Manage work-in-progress reports and supply chain management tasks
Strong written and verbal communication skills with a customer-first mindsetExceptional attention to detail and the ability to manage multiple tasks under strict deadlinesProficiency in Corel Draw or Adobe Illustrator is preferred, but not essentialStrong computer skills, including proficiency in Microsoft Excel and WordReliable and committed with strong work ethicsBasic understanding of decoration methods such as Screen Printing, Pad Printing, Laser Engraving, and Embroidery is an advantage, but not essentialExperience in production scheduling and customer service is preferred
