Golf Simulator Assistant

INDOOR GOLF SIMULATOR ASSISTANT

• Responsibilities

Customer Service: Greet and assist customers in a friendly and professional manner. Provide information about golf simulator features, pricing, and promotions. Handle customer inquiries and resolve issues promptly.

Equipment Operation: Set up and operate golf simulator equipment according to established procedures. Troubleshoot equipment malfunctions and coordinate repairs as needed.

Food and Beverage Service: Prepare and serve food and beverages to customers. Maintain cleanliness and sanitation standards in the food preparation area.

Facility Maintenance: Ensure the golf simulator area and surrounding facilities are clean, organized, and well-maintained. Stock necessary supplies and equipment.

Product Knowledge: Develop a thorough understanding of golf simulator features, golf equipment, and available products and services.

Sales: Upsell additional products and services, such as additional food and beverages, or extension of playing time.

Problem Solving: Handle basic customer complaints and resolve issues in a timely and effective manner.

Teamwork: Collaborate with colleagues to ensure efficient operations and exceptional customer service.

Training: Participate in ongoing training to enhance knowledge and skills.

• Required Qualifications

High school diploma or equivalent.

• Skills

Strong customer service skills, including interpersonal and communication abilities, problem-solving, and a positive attitude.

Basic computer proficiency and ability to learn new software and equipment.

Physical ability to stand for extended periods and lift and carry golf equipment.

Basic food preparation and serving skills.

Ability to upsell products and services.

Strong time management skills.

• Work Environment

The Golf Simulator Assistant works in a fast-paced environment with frequent customer interaction. The position requires standing for extended periods, lifting and carrying equipment, and working flexible hours, including evenings and weekends.

Key Performance Indicators:

Customer satisfaction scores and feedback

Accuracy and efficiency in equipment handling

Quality and presentation of food

Cleanliness audit scores

Knowledge assessment scores

Upselling and cross-selling success rate

Resolution time for customer complaints

Team collaboration and communication effectiveness

Participation in training and development programs

Job Type: Full-time

Pay: From Php16,

• 00 per month
  
  Schedule:
• Rotational shift

* Shift system