Responsibilities:
- Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers
- Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment.
- Desktop network connectivity troubleshooting.
- Win10 Application installation and support. Office applications
- Knowledge and Understanding of Active Directory
- Microsoft 365 Apps Installation, Configuration and Troubleshooting
Qualifications:
- Must be willing to work onsite in BGC, Taguig.
- Must be available for night shifts (8 PM - 5 AM Manila Time).
- Minimum 2 years of experience in Service Desk/Help Desk support.
- Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
- Strong written and verbal communication skills.
- At least 1 year of experience supporting global/international clients.
Benefits:
13th Month pay
HMO on Day 1
Night Shift Differential: 10% of Regular Hourly Rate - For each hour work performed between 10:00 pm 6:00 am, PH Time
Regular Holiday: 200% of Regular Daily Wage Rate Special Holiday: 130% of Regular Daily Wage Rate
SSS, Phil health, HDMF (Govt mandated benefits)
Pet Insurance Benefit
Performance Review Annual
Life Insurance Benefit
Discounted Meals
Car Shuttle
Additional Amenities:
- Free snacks and unlimited brewed coffee daily
- Subsidized meals(50% covered by the company)
- Sleeping quarters available
