Are you looking for a supportive and collaborative workplace with great benefits and clear career development You've come to the right place.
Why choose Manulife
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Job Description:
Key Responsibilities:
- Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.
- Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams.
- Ability to cover tasks that might arise from coverage issues.
- Actively manage risks including but not limited to Operational, Reputational and Settlement.
- Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
- Ensure willingness to participate in Cross skilling assignments.
- Timely escalation of issues to SME/TL. Proactively mitigate process gaps or potential issues. Assist in creating and updating process documents.
- Ability to think critically and act timely on issue resolutions and escalations.
- Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
- Support analysis to identify root cause of production problems and errors (SOE)and develop timely solutions.
- Strong communication skills and use of tact to resolve conflicts.
- Propose projects and process automations to promote service excellence
Qualifications:
- Bachelor's degree in Business Administration, Accounting, Finance, Economics or any related business course
- Minimum 3 years related work experience within Trade Support, Middle Office, Investment Operations and/or Fund Accounting
- Understands the concepts surrounding Trade Support functions and the trade life cycle. Middle office function, trade settlements and cash management experience is highly preferred
- Good working knowledge in using Bloomberg and other pricing/data sources
- Knowledge in CTM, ALERT, APEX, SCD and Custodian Portals is highly preferred
- Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions and Transfers processes
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
