The Global Delivery Centre /Vestas HR Shared Services comes under People & Culture (P&C) - P&C Enablement that oversees the global delivery of HR Services. Currently, we have two delivery centers-one located in Manila, Philippines, and the other in Chennai, India.
Our purpose in Global Delivery Centre/Vestas HR Shared Services is to deliver effective HR Services for Employees and Business Growth. Our mission is to enhance the range of services we provide through process optimization and team capacity expansion, ensuring a high rate of First Time Right, and improving employee experience and satisfaction scores. We aim to standardize processes and maintain high data quality, operating with efficiency and effectiveness. We envision a sophisticated HR Shared Services delivery model that seamlessly integrates technology, quality, and employee experience, adapting to the evolving needs of our employees and the business. Our multi-tiered structure enables efficient service delivery, while a centralized knowledge base serves as a valuable resource for both our agents and employees.
This position offers you a unique possibility to work with committed and professional colleagues globally. This position is based out of Pasay, Manila and it is a hybrid work setup (10 days office a month).
We operate through the four Vestas values Collaboration, Simplicity, Passion, and Accountability, and it is important that you see yourself working according to our values in all aspects. Moreover, we have a great focus on diversity and inclusion both in recruitment and in daily collaboration.
P&C Enablement > Global Delivery Center > Global Service Desk
Responsibilities
Support businesses to deliver training courses
Handle tickets to resolve end user's requests/problems during the learning process
Support and maintain the Global Courses catalog, including generic soft skill courses and leadership development courses owned by Global Learning & Development
Project participation in global learning & development projects
Support Training Coordinator to understand the system
As the training administration role in the MyP&C learning module to organize courses
Be the coordinator for the Global Course Catalogue
Has overall responsibility for course master data management.
PO/Payment re-allocation process for Global Course Catalogue
Access controlling for qualified Training Coordinator
Create/Maintain Course Items/Classes/Curriculum/Assignment Profile/Program/Survey/Instructor
User management, including assign/enroll/remove
Reporting
Qualifications
HR background (Bachelor's degree within HR OR experience from HR services in an international company)
Service Minded
Ability to communicate effectively with employees and managers
Fluent in English (oral and written) and preferably a second e.g. Spanish, German, Portuguese, or Chinese
Experience in handling disciplinary actions and dialogues with manager
Improvement mindset and practical approach to problem-solving
Quality-oriented and structured approach to tasks
Competencies
Operational efficiency and compliance
Swift at acquiring new skills
Customer service orientation
Great communicator and effective in stakeholder management
Digital solution orientation and a good understanding of logical data patterns
Open-minded and open to change
Ability to work individually and collaboratively
Quality Orientation
What we offer
We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.
Additional Information
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the
31st of August
Additional Benefits
Fitness Subsidy
Retirement Benefit Plan
BEWARE RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry. Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
