Job Description
Responsibilities
Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates, EDO analysts and Marketplace Partners with app questions during the sales cycle.
Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
Advise Enterprise Advocates, Loyalty Advocates, EDO Analysts and other sales support team members on general app process and policies.
Partner with cross-functional teams including Deal Desk and other groups to support the sales cycle.
Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
Provide user feedback to technical teams in cases of unusual system behavior or any testing phase of new technologies that will support Atlassian's internal app sale operations. .
Provide comprehensive feedback to Marketplace Partners on non-standard deal pipeline
Qualifications
Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
Outstanding verbal and written communication skills.
Must be highly proficient in Excel, including creating ad hoc formulas.
Must have a working knowledge of Confluence and sales service desk tools.
Must have at least one year of experience providing direct customer support.
Strong sense of ownership for resolving support requests.
Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.
