The Business Development unit is responsible for generating revenue, new business opportunities, and providing exceptional customer service to clients. The Global Account Management unit within Business Development manages client relationships among our global accounts, providing strategic guidance on HR and compensation matters, and ensuring the delivery of high-quality services to meet client needs and expectations.
The Global Account Executive cultivates relationships with key clients by engaging them to ensure an aligned understanding of their needs and by coordinating the timely and consistent provision of Community products and services. The role acts as the central point of contact between Birches Group and the client, ensuring that information is shared across relevant stakeholders by communicating proactively to anticipate needs, addressing operational challenges, and monitoring the progress of service delivery, The Global Account Executive supports the image of Birches Group as a reliable partner.
Duties and Responsibilities:
- Assess clients needs and objectives and determine opportunities to expand portfolio of business, leveraging specialized knowledge of Birches Group products and services
- Develop engagement activities to achieve revenue and growth targets, and illustrate Birches Group as a reliable industry partner to clients.
- Monitor the progress of client engagement activities and delivery of Birches Group products and services to ensure their satisfaction and inform the broader assessment of client maturity and journey
- Advise stakeholders and collaborators on client feedback to enhance or strengthen product development and service delivery. Advise key contacts on guidelines, timelines, and procedures regarding the provision of Community products/service to build an informed basis for interactions and to support the smooth and sustained operation;
- Anticipate operational and systematic issues affecting timely delivery of products/services that sustain continuity in the provision of service
- Anticipate operational and systematic issues affecting quality of Community products and services to sustain reliability and reputation;
Targeted Specialized Knowledge
- University degree in Business Administration, Communications, Marketing, Human Resources, or related fields
- Prior specific experience in business-to-business sales, consultative sales and client management; background in Human Resources and exposure to HR products and services desirable
- Fluency in English and FRENCH is essential to communicate in writing or speaking
