General Admin Officer

The General Administrative Officer is responsible for managing the entire order fulfillment process, from receiving and processing customer orders to ensuring timely and accurate delivery. This role involves coordinating with various departments such as sales, store clerks, consignment store officers and logistics to ensure customer satisfaction and operational efficiency.

• Key Responsibilities:

Order Processing:

• Receive, review, and process customer orders accurately and promptly.

Verify order details, including product availability, pricing, and shipping information.

• Enter orders into the system and ensure all necessary documentation is complete.

Inventory Management:

• Monitor inventory levels to ensure products are in stock and ready for fulfillment.

Coordinate with the warehouse team to manage stock replenishment and order picking.

• Identify and resolve any discrepancies between inventory records and physical stock.

Coordination and Communication:

• Liaise with the sales team to ensure accurate order details and handle any special requests.

Communicate order status and delivery timelines to customers and internal teams.

• Work closely with logistics and shipping partners to coordinate timely delivery.

Quality Control:

• Ensure that all orders are fulfilled accurately and meet quality standards.

Implement procedures to minimize errors and handle any issues or returns efficiently.

Shipping and Delivery: Arrange for the shipment of orders, selecting appropriate carriers and shipping methods.

• Track shipments to ensure timely delivery and resolve any issues that arise during transit.

Prepare and manage shipping documentation, including packing slips and invoices.

Customer Service: Address customer inquiries and concerns related to order status, delivery, and returns.

• Provide excellent customer service to enhance customer satisfaction and loyalty.

Manage and resolve any order-related complaints or issues promptly.

Reporting and Analysis: Maintain accurate records of orders, inventory, and shipments.

• Generate reports on order fulfillment performance, including metrics like order accuracy, lead time, and customer satisfaction.

Analyze data to identify trends and areas for improvement in the order fulfillment process.

Continuous Improvement: Review and optimize order fulfillment processes to increase efficiency and reduce costs.

• Implement best practices and new technologies to improve order accuracy and speed.

Stay updated on industry trends and developments to enhance fulfillment operations.

• Qualifications:

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

• Proven experience in order fulfillment, logistics, or supply chain management.

Strong organizational and time-management skills.

• Excellent communication and interpersonal skills.

Proficiency in order processing systems and inventory management software.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Detail-oriented with a focus on accuracy and quality.

• Strong problem-solving skills and the ability to handle complex situations effectively.

• Work Environment:

Typically works in an office setting, with frequent interaction with the warehouse and logistics teams.

• May require occasional overtime to meet customer demands or manage peak periods.

Job Type: Full-time

Pay: Php16,

• 00 - Php17,000.00 per month
  
  Schedule:
• 8 hour shift

Day shift

• Monday to Friday

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Education:

• Bachelor's (Required)

Expected Start Date: 08/11/2024