Summary
Responsible for transcription of electronic files issued within the databases such as, but not limited to, letters, reports, and statements.
Job Scope
- Transcription
- Performs transcription of electronic files issued within the database
- Accesses National Typing Database and Dragon Database as instructed
- Follows typing procedures by downloading work in date/time submitted order
- Ensures correct service level agreements are attached to cases
- Ensures prime record is up to date by recording and feedback any missing inputs
- Feedbacks any template or typing issues to the immediate superior
- Reads over drafts to ensure quality of output
- Business Process Support
- Ensures that all Crawford's standard operating procedures (SOP) and turnaround time are adhered to
- Refers matters beyond limits of authority and expertise to immediate superior for direction
- Upholds the Crawford Code of Conduct by protecting the confidentiality of information
- Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes
Functional Knowledge
- Bachelor's degree in any related course
- At least one (1) year of data entry, administrative, and/or database management work experience
- Competence in the English language, spelling, and grammar
- Competence in document layout/formatting
- Ability to use Microsoft Office tools to high standard
- 70 words per minute typing speed
- Ability to multi-task, prioritize and manage time effectively
- Keen attention to details
- Maintains high degree of professionalism and confidentiality
- Interpersonal skills - Able to work independently and as a team member
