Assigned Task
Investigate detailed logs for inquiries (GM Tool)- Propagation and follow-up measures when an issue occurs
Report creation for assigned project
- Community management (announcement, comment response, etc.)
Qualifications:
- Passion for online PC and/or mobile games.
Excellent written communication skills.- Strong attention to detail and ability to follow through on user issues.
Ability to handle difficult customers in a polite and professional manner.
- Willingness to work on shifting schedules, including evenings, weekends, and/or holidays as required.
Applicants must be willing to work onsite in Pasig City.
Preferential
- Previous experience in customer/game/player support, particularly in mail and chat support, is a plus but not required.
Experience in moderating online communities is a plus.
- Good team player who requires minimal supervision.
Experience with MMORPGs, RPGs, Action, Puzzle, and other game genres on PC and/or mobile platforms.
Job Types: Full-time, Permanent
Pay: Php18,- 00 - Php23,000.00 per month
Benefits: - Opportunities for promotion
Paid training
Schedule:
Afternoon shift Early shift
Supplemental Pay:
Overtime pay
Performance bonus
