This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what's the point
A Bit About NetSuite's Field Service Management
NetSuite Field Service Management software helps field service companies increase efficiency and cut operational costs while also increasing customer satisfaction. Drag-and-drop scheduling and dispatch lets you streamline job assignments, and a mobile app gives field technicians access to the information they need from anywhere. Combining that with inventory management, preventive maintenance, and customer asset management, NetSuite Field Service Management delivers an end-to-end solution to improve field-to-office communications, build customer satisfaction and loyalty, reduce administrative effort, maximize profits, and drive business growth. Our NS Field Service Management Principal Consultants implement these field service management features for NetSuite customers, providing them the tools to manage their most important asset- their customers!
As a Senior Principal Consultant for NS Field Service Management, you will be expected to contribute to the Delivery Practice of NetSuite Professional Services. You will be part of a team that assists customers with implementing NS Field Service Management. The role requires heavy interaction with customers and NetSuite implementation teams. There is a very small chance for travel opportunities.
Career Level - IC3
Responsibilities Include
- Gather and document customer business requirements with attention to detail
- Work with customers to configure NetSuite software (NS Field Service Management) to support customer business requirements
- Demonstrate use of critical thinking skills to evaluate customer needs and processes to best fit NS Field Service Management features; use of creative thinking to aid in customer adoption of NS Field Service Management
- Collaborate and connect with Project Managers and colleagues to facilitate on time and on budget project delivery
- Analyze and architect solutions for business requirements which may include sophisticated configurations and/or technical components
- Define detailed functional requirements for automations and integrations to NetSuite
- Work with technical teams to design and test automations and integrations
- Perform quality reviews of results developed by other team members
- Achieve or exceed billable utilization targets
- Continue to increase product knowledge and pursue relevant certifications
- Mentor and review the work of more junior NS Field Service Management consulting team members
Qualifications
- Minimum of 5 years of work experience as a Functional Consultant SME in Field Service Management
- Experience in any of the FSM system: Jobber, ServiceTitan, HouseCall Pro, MSI, Shepherd
- Customer-facing; handling critical issues (how he handle pressure from a client)
- Ability to guide (walkthrough demo to the client)
- handling multiple projects (handling frustrated clients)
- Knows how to document client requirements; provide planning and solutions
- Accounting, Business Management (a plus)
- Super-user (can be considered)
- Superb communication skills
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
