LSEG in Manila is looking for proactive and dynamic trade support professionals to join our international team. The candidate's primary role is to provide functional support to our clients for FXAll.
The ideal candidate understands capital markets and related technology. They are excellent problem solvers who treat each case and alert with utmost urgency. The ideal candidate can proficiently communicate with external and internal customers. They can work independently and take ownership of cases to resolution, as well as possess a cross-functional team-based approach towards meeting departmental goals. They can quickly learn new technology, industry trends and updates.
Role Responsibilities
Proactively investigate alerts & case arrival patterns for potential issues and follow through with appropriate solutions to reduce case volume.
Handle complex cases using a multi-disciplinary approach focusing on delivering excellent customer experience. Confidently communicate with key clients & internal stakeholders.
Serve as escalation contact for trade & technical support agents.
Function as a subject matter expert by sharing best practices and transferring knowledge to colleagues. Support learning & development as necessary.
Work with resolver groups as necessary.
Work with Product team to ensure support readiness.
Ensure own level of knowledge remains relevant to product and industry.
Build internal relationships & network with key teams.
Qualifications
Experience in Customer Service and Technical Support from a Financial Services firm or account.
Capital Markets experience is required.
Critical thinking, problem solving and decision-making skills.
Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset.
Can adapt to change, demonstrate flexibility and a can-do attitude.
Must be a team player.
Excellent oral and written communication skills.
Experience with CRM or Salesforce is a plus.
Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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