Functional Analyst

Key Responsibilities:

• Translate business requirements Dynamics 365 solutions & processes.
• Conduct gap analysis to identify areas where existing system configuration does not meet business needs.
• Design and document Dynamics 365 solutions that meet business requirements.
• Configure and customize Dynamics 365 modules to support business processes.
• Ensure solutions are scalable, maintainable, and aligned with best practices.
• Coordinate with IT and business team members to ensure successful implementation and integration of Dynamics 365 solutions.
• D365 System Testing and Quality Assurance (including regression testing on upgrades).
• Develop and execute test plans to ensure the quality and functionality of Dynamics 365 solutions.
• Identify and resolve issues and defects during the testing phase.
• Ensure that solutions meet performance standards.
• Work with functional teams to deliver training for end-users and IT staff on Dynamics 365 functionalities and best practices.
• Provide ongoing support and troubleshooting for Dynamics 365-related issues.
• Identify opportunities for process and system improvements.

Skills:

• Good Understanding of Agile methodologies and project management practices.
• Proficiency in Dynamics 365 Customer Service and Contact Center module
• Has 1-3 years of experience as a Functional Analyst
• Has experience in D365 and can elicit detailed requirements from the business and map it against functionalities of D365 or the system/app built on it.