We have a stable customer service team with 10+ CSRs is seeking experienced Supervisor.
Lead and manage the existing customer service team to ensure high performance and operational efficiency.
- Develop strategies to enhance team performance and exceed service targets.
Coordinate team activities, manage schedules, and provide training for skill development.- Oversee day-to-day operations, including facilities management and resource optimization.
Mentor and motivate team members to foster a culture of excellence and continuous improvement.
- Address team-related challenges promptly to ensure smooth operations and customer satisfaction.
Collaborate with internal stakeholders to align team objectives with company goals.- Monitor key performance indicators and provide insights for strategic decision-making.
Ensure compliance with company policies and quality standards.
Proven experience in team management, preferably in customer service.
- Strong leadership, communication, and problem-solving skills.
Ability to thrive in a dynamic environment and handle multiple tasks effectively.- Proficiency in team management tools.
Job Type: Full-time
Pay: Php55,- 00 - Php80,000.00 per month
Application Question(s): - Do you have Call Center Team leader or Supervisor experience If yes, how many years
How many agents have you managed in your previous team leadership roles
- Do you have any knowledge or experience with laser engraving machines or similar products
Are you open to relocation for this position Where is your hometown
What is your current work status When are you able to start with us
