Job Summary:
The primary purpose of this position, also known as Fulfillment Coordinator, is to effectively perform fulfillment tasks including, but not limited to, entering orders for Lexis Nexis Research products, access provisioning and providing professional communication with internal and external customers. The primary purpose of this position is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers.
Accountabilities:
Responsible for processing of orders from new account creation, credit check, order initial review to invoicing, payment and user access set-up. This includes, but is not limited to, basic order functions including order review, order processing and account maintenance in accordance with established business rules
Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationship with other LN department/teams.
Provide invoice copies, contracts, orders and other customer information from the Fulfillment systems to Sales and/or customers, upon request.
Qualifications:
2 or more years of BPO experience
Excellent verbal and written communication skills
Experience with Order Fulfillment is preferred.
Knowledgeable in PeopleSoft and Salesforce
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
Must have a Successful or above rating in the last Enabling Performance cycle
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-
Please read our Candidate Privacy Policy.
