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RELX

Fulfillment Analyst

RELX
Early Applicant
  • a day ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Philippines, Quezon City
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Job Description

Accountabilities/Responsibilities

  • Fulfillment of Accuity products.
  • Assist Accuity customers in phone and email inquiries.
  • Add/remove/swapping of users.
  • Add/remove of commodities.
  • Change user entitlement access.
  • Suspend/Reinstate subscriptions.
  • Cancellation/Extension of race period.
  • Assisting in 3rd party access requests.
  • Processing seamless renewals.
  • Provide phone and respond to email/cases from a queue.

Key Skills Required

  • Work in a collaborative environment.
  • Basic to intermediate usage for CRM tools like Salesforce.
  • Skilled in working with various Microsoft applications (Word, Excel, Powerpoint, etc)
  • May train new team members and provide input to employee performance evaluations.
  • Excellent written and verbal communication skills both spoken and written.
  • Explains complex information to others in straightforward situations.
  • Ability to identify new initiatives to help improve efficiency.
  • Basic presentation skills.

Qualifications

  • Can work well with various personalities.
  • Ability to coordinate with teams across various locations.
  • Ability to maintain focus and attention to detail in working on repetitive tasks.
  • Problem-solving skills
  • Works with a moderate level of guidance.
  • Strong client-focused approach to work
  • Ability to work independently.
  • Meet deadlines while working under pressure.
  • Experience in working directly with clients in a support capacity.
  • Strong work ethic and positive attitude, even in routine responsibilities.
  • Willingness to adjust/rotate schedule when needed.
  • Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)

More Info

Industry:Other

Function:Business Support and Management

Job Type:Permanent Job

Skills Required

CRM
Microsoft Applications
Communication Skills

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Date Posted: 23/11/2024

Job ID: 101254287

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