Responsible for supervising Front Office operations of Hotel 101 Manila and providing support to the Duty Manager
- Graduate of BS Hotel and Restaurant Management or any related course
Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role
- Experienced in OPERA system
Excellent oral communication skills- Customer-service oriented
- Duties and Responsibilities
- Provide Front Desk Staff with necessary training and support as directed by management
Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation- Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
Strictly monitors the grooming of Front Desk staff and Concierge at all times
- Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes
Job Type: Full-time
Schedule:
Ability to commute/relocate:
Taguig City: Reliably commute or planning to relocate before starting work (Required)
