Front Office Supervisor

Are you a hospitality professional with a passion for delivering exceptional guest experiences Hevea Hotel & Resort is seeking a dynamic and dedicated Front Office Supervisor to join our team!

• Position: Front Office Supervisor

Location: Hevea Hotel & Resort

• Key Responsibilities:

Supervise and support front office staff to ensure smooth and efficient operations.

Provide exceptional customer service and handle guest inquiries and complaints.

Oversee the check-in and check-out process, ensuring accuracy and efficiency.

Manage reservations and room assignments, optimizing occupancy and revenue.

Train and mentor front office team members, promoting a positive work environment.

Assist with administrative tasks and maintain front office supplies and equipment.

Ensure compliance with hotel policies and procedures.

• Qualifications:

Proven experience as a Front Office Supervisor for 3 years in a hotel.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Proficiency in hotel management software and MS Office.

Ability to multitask and handle high-pressure situations with professionalism.

Exceptional problem-solving skills and attention to detail.

Degree or diploma in Hospitality Management or related field preferred.

Job Type: Full-time

Benefits:

• Staff meals provided

Transportation service provided
Schedule:

• Flextime

Holidays

• Overtime

Weekends
Supplemental Pay:

• 13th month salary

Overtime pay

Education:

• Bachelor's (Required)

Experience:

• Front Office Supervisor: 3 years (Required)

Language:

english or multi-languages (Required)