Front Office Associate

Job Description

We are looking for a highly organized and customer-oriented Front Office Associate to join our team. In this role, you will be the first point of contact for our guests and visitors, providing exceptional customer service while managing a variety of administrative tasks.

• Greet and welcome guests in a professional and friendly manner

Manage incoming phone calls and email correspondence, responding to inquiries and directing calls to appropriate personnel

• Register guests and assign rooms, providing information about hotel amenities, services, and policies

Handle cash, credit card, and other payment transactions, ensuring accurate billing and record-keeping

• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained

Assist guests with luggage storage, transportation arrangements, and other requests as needed

• Maintain a clean and organized front desk area, including stocking supplies and managing inventory

Handle administrative tasks such as filing, data entry, and record-keeping

• Resolve guest complaints or issues in a timely and professional manner, escalating to management as needed

Follow all safety and security procedures, including monitoring the property for any suspicious activity or behavior

• Job Requirements:

• Candidate must possess at least a Bachelor's/College Degree, any field

Proficient in English (verbal and written)

• Proficient in Microsoft (Excel) and Google applications

Detail-oriented with ability to plan, prioritize, organize and execute work with minimum supervision

• Customer service oriented

Can speak Chinese / Fukien is a plus

Job Type: Full-time

Benefits:

• Flextime

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)

Language:

• English (Preferred)

Tagalog (Preferred)

Expected Start Date: 08/08/2024