Front Desk Associate

Responsibilities:

• Greet and welcome members, guests, and visitors as they enter the center, providing exceptional customer service.

Answer phone calls, respond to inquiries, and provide information about the center's services, programs, and events.

• Manage member check-ins and check-outs, ensuring accurate and timely processing.

Handle membership registrations, renewals, and cancellations, maintaining accurate records in the system.

• Assist with scheduling appointments, classes, and facility rentals, coordinating with other departments as needed.

Process payments for memberships, services, and retail items, and reconcile daily transactions.

• Address and resolve member concerns and complaints promptly and professionally.

Maintain a clean and organized front desk area, ensuring all materials and supplies are readily available.

• Assist with administrative tasks, such as filing, data entry, and preparing reports.

Promote and upsell center programs, services, and special events to members and visitors.

• Ensure compliance with center policies and procedures, including health and safety regulations.

• Qualifications:

Bachelor's degree in human resource, office administration, or hospitality management is a plus.

• Fresh graduates are welcome to apply.

Previous experience in a front desk or customer service role, preferably in the service industry or a similar environment.

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

Strong organizational skills and attention to detail, with the ability to multitask effectively.

• Proficiency in using computer systems and software, including Microsoft Office and customer management systems.

Ability to work flexible hours, including evenings, weekends, and holidays.

• Reliable and punctual, with a strong work ethic and a commitment to providing outstanding service.

Ability to handle cash transactions accurately and securely.

• Ability to remain calm and professional in a fast-paced environment.

Knowledge of fitness and wellness programs is a plus.

Job Type: Full-time

Pay: Php12,

• 00 - Php13,000.00 per month
  
  Benefits:
• Additional leave

Employee discount

• Flexible schedule

Opportunities for promotion

• Promotion to permanent employee

Staff meals provided
Schedule:

• 8 hour shift

Holidays

• Monday to Friday

Shift system

• Weekends

Supplemental Pay:

• 13th month salary

Bonus pay

• Overtime pay

* Performance bonus

Ability to commute/relocate:

• Davao City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Expected Start Date: 07/31/2024