Job Description
See Your Career in 20/20 Focus
See your career vision come to life with an opportunity that offers global exposure without leaving home. By partnering with a leader in comprehensive eye care, you'll help bring focus and clarity to patients lives. Make your mark internationally, contribute meaningfully, and grow in a role designed to inspire and reward.
Job Description
As a Virtual Receptionist, you'll be at the heart of coordinating seamless patient care. Your role will involve managing high-volume calls, scheduling appointments, and ensuring every patient interaction reflects the compassion and excellence our client is known for.
Framing the Bigger Picture
Employment Type: Full-Time
Shift: Night Shift (Tuesday - Saturday, 2:00 AM - 11:00 AM)
Salary: PHP25,000
Work Setup: Onsite, Pampanga
Perks: Transportation allowance
Tasks That Keep Things Crystal Clear
- Answer phone calls to confirm or book patient appointments and transfer calls to the appropriate departments as needed.
- Follow up with patients to confirm scheduled appointments.
- Schedule procedures and coordinate office visits based on physician and patient availability.
- Update and maintain accurate patient medical records.
- Handle a high volume of incoming calls to coordinate and schedule appointments.
- Collect and verify patient personal and insurance information.
- Make calls to schedule or reschedule appointments as necessary.
- Provide accurate responses to inquiries and share requested information.
- Direct calls to appropriate departments and relay messages to staff.
- Ensure strict confidentiality of patient information and adhere to HIPAA guidelines.
Requirements
The Lens You'll Need to Succeed
- Strong English communication skills (verbal and written).
- Minimum of 2 years of experience as a Front Desk Admin or in customer service for foreign or international clients.
- Self-starter with a strong work ethic, capable of managing multiple priorities in a fast-paced environment.
- Professional and friendly demeanor, with the ability to build rapport over the phone quickly.
- Ability to handle stressful situations with composure and professionalism.
- Proven ability to learn and adapt to new systems, services, and processes.
- Excellent customer service skills with a focus on patient care.
- Strong listening, problem-solving, and multitasking capabilities.
- Analytical and decision-making skills to identify issues and recommend solutions.
- Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel).
- Ability to meet deadlines and thrive in a high-pressure environment.
- Team player with excellent interpersonal skills.
Benefits
A Rewarding Vision of the Future
- HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Transportation allowance
- Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
About the Client: A Legacy of Clarity and Care
For over 40 years, our client has been a trusted leader in providing comprehensive eye care solutions. Specializing in everything from primary care, such as eye exams for glasses and contact lenses, to advanced medical and surgical treatments, they are dedicated to ensuring their community receives expert, compassionate care. With a focus on utilizing the latest technology in an ohana-oriented environment, they have transformed countless lives by enhancing vision and improving quality of life. This commitment to excellence makes them a standout in the world of eye care.
Who Are We
At Emapta, we offer more than a job - we provide a lifestyle. With flexible arrangements and exciting global opportunities, we empower professionals to excel personally and professionally. Our competitive compensation package, vibrant work culture, and enriching experiences make every career journey fulfilling.
Join us and take your career to new heights while working in an environment that values your contributions. #EmaptaExperience
