French QA/Quality Management Advisor (Temporary Hybrid)

_For Foreign candidates, please make sure to indicate in your CV the type of VISA you currently possess._

• Required Qualifications:

Preferably with a Bachelor's Degree / At least 2 years of College Education.

At least 2 years as a Quality Assurance analyst within the BPO or Contact Center Industry.Must be Fluent in French and English

• Experience and knowledge of QA reporting tools and methodologies, from beginner to intermediate.

Preferably with experience in the application of QA Reporting to drive Operational Benefits & Improvements.

• Excellent Organizational, English Oral, Written and Comprehension (Reading & Auditory) Skills; may need to be fluent in a certain language (Oral, Written & Comprehension) as required by the business such as French, Spanish, Brazil Portuguese, etc.

Strong Knowledge of Key Customer Related Processes and Techniques in the BPO Industry.

• Average Knowledge of the use of Microsoft Applications; Exposure to Reporting Techniques and Presentation Tools such as MS Excel, PowerPoint, etc. Good Presentation and Facilitation Skills.

Confident in facing and communicating with clients and people holding key positions in the organization.

• Ability to handle multiple accounts or lines of business while delivering quality work.

Must be service and detail-oriented in relation to storing and managing data.

• Works well under pressure and has demonstrated ability to work well in a team environment.

Pays close attention to deadlines; Prepares well and has good Time/Task Management Skills.

• Ability to handle various tasks simultaneously and independently under minimal supervision.

Requires ability to exercise creative problem solving and analytical techniques.

• Good Interpersonal Skills with the ability to build good working relationships and ensure good working ethic is demonstrated at all times.

No Attendance Issues or Active/Outstanding Corrective Actions.

• Willing to work on shifting schedules; as required by the Department Head / Organization.

May be required to work in different/multiple sites, and/or work overtime as dictated by business needs and requirements.

• Amenable to working on mid-shift or night-shift schedules

Work setup: Temporary Hybrid; onsite once a week in BGC, Taguig

• About the job

The Quality Management Advisor is primarily responsible for the delivery of transaction monitoring support and measurement of quality of work delivered, in whatever channel the business manages its interactions or as defined by Quality Evaluation Requirements and Processes. The individual reports to the Quality Team Lead supporting a particular or multiple business units. Specific and detailed functions of the role mentioned include but is not limited to those listed below. The duties noted herein may change to ensure conformance with the given situation and/or Company and Client Expectations.

• Conducts Quality Monitoring or Evaluation of Transactions handled through Call, Email, Chat, and any other Channel utilized by the business assigned to through the use of available QA Tools/Platforms that includes, but is not limited to the following: (NICE, Manual QA Tools, etc.)

Job Type: Full-time

Pay: Php43,

• 00 - Php85,000.00 per month
  
  Schedule:
• Afternoon shift

Night shift

Application Question(s):

For Foreign Candidate(s): What type of VISA do you have Please indicate your French Language Level of Proficiency.

Education:

• Bachelor's (Required)

Experience:

BPO Quality Assurance: 2 years (Required)