JOB DESCRIPTION:- Identifies potential fraudulent transactions, validating suspicious transactions and/or requests
Conducts desk fraud investigation using different in-house tools and call-outs/interviews- Analyze customer transactions to identify fraudulent activities, such as account takeover, friendly fraud, theft, and other similar risks.
Monitor trends in fraud and collaborate with various stakeholders to gather insights on potential vulnerabilities.
- Examines and evaluates fraud detection parameters, incidents, and procedures
Ensures proper documentation of all fraud investigation findings in an orderly manner- Collaborates with different Operations units, such as Customer Service and KYC teams, to proactively resolve recurring issues and concerns
Work on other ad hoc projects or tasks as assigned by its lead/s
Bachelor's degree graduate; preferably business or statistics course graduate
- At least 2 years of relevant work experience in fraud investigation and/or handling fraud cases in any financial institution.
Quick to adapt in a fast-paced organization- Willing to work in Podium West Tower, Ortigas
Job Type: Full-time
Benefits: Health insurance
Opportunities for promotion- Transportation service provided
Schedule:Supplemental Pay: Overtime pay
* Performance bonus
