Fraud Analytics Officer

Job Description

1. Have a clear understanding of all fraud analytics processes; this include data management, MIS reporting, fraud parameters, and analytics

2. Review reports and SQL scripts used by the team for extracting data from the data warehouse and provide adhoc analytic support needed to complete fraud prevention, detection, recovery, and deterrence related activities/projects.

3. Mitigate fraud exposure by creating appropriate rules to detect and deter fraud activities.

4. Ensure that a strategy and/or control is created for any newly identified fraud trend or modus.

5. Ensure that the strategy and/or control to be deployed are effective and efficient in capturing fraud activities.

6. Ensure that the parameters maintain a healthy balance between customer experience and risk involve.

7. Ensure that the metrics/targets set by the business that highlight the effectiveness of fraud strategies are attained on a monthly basis.

8. Provide analytic support to fraud projects and initiatives; this may include providing insights and expertise, performing user acceptance test, etc.

9. Provide fraud analytics training and guidance to newly onboarded fraud analysts.

10. Collaborate with multiple stakeholders and conduct fraud control and strategy review for any new products, programs, and services to be launched by the business to ensure that the bank is protected from fraud incidents.

11. Coordinate with vendor and cross-functional units to implement policy enhancements or drive issue resolution relating to the fraud management systems handled

Qualifications

Tools:

Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Tableau

Skills:

Analytical, Critical thinking, Flexibility, Goal setting, Problem-solving, Teamwork

Key Performance Indicators:

1. Ensure that the parameters deployed are effective and efficient in capturing fraud. Hit Rate should be at least 10%

2. Penetration Rate of at least 85%, or depends on the target set for the year

3. STP Rate of at least 60%, or depends on the target set for the year

4. Alert to transaction ratio of at most 0.14%, or depends on the target set for the year

5. Fraud BPs should be better than industry standard

6. Maintain a Detection Rate of at least 80%