FM Specialist

Key Responsibilities/ Capabilities

• Handle and analyze requests, escalations and enquiries.
• Actively cooperate with other divisions to allocate escalations and prevent them from arising.
• Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
• Create and follow up files for reported breaks that are ageing and outstanding.
• Formulate proposals for improvement.

Minimum Qualifications and Capabilities

• Bachelor's degree or equivalent experience
• Analytical, flexible, open-minded and a team player
• Ability to work under pressure and capable of managing and prioritizing multiple tasks.
• Have a client driven approach.
• Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
• MS Office proficient with the ability to work with multiple applications at the same time.
• Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
• Superior attention to details
• Experience in Payments Processing and Investigations
  • Knowledge of SWIFT routing and RTGS systems
  • Correspondent banking
  • Post Settlements
  • Transaction/FraudAccounts
  • Payable/Receivable
  • Knowledge with risk management, familiarity with escalation matrix
• Account Reconciliations and Cash Management
  • Ledgers and Statements
  • Nostro/LORO accounts, sweeps
  • Inter-Entity transactions and accounting
  • Account funding/defunding