Passionate about the world of tech
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions
Join our team as
Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited Let's see what it takes
What You Will Do:
- Providing exceptional technical support via calls and emails
- Resolving L1 and L2 support inquiries
- Performing technical configuration tasks
- Conducting troubleshooting
- Securely work with customers sensitive information
What you need to succeed in this role:
- Fluent German (at least C1, written and verbal) and English (B2)
- Knowledge of IPV4 protocol
- Basic network knowledge
- Basic Firewall knowledge
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
- Technical background
- Experience with CRM systems
- Degree in computer science or information technology
Benefits and Perks:
- Fixed schedule: Monday to Friday, 3 PM-11 PM, Philippines time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who are we
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
