As a Flex Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in monitoring and tracking submitted claims and reimbursements.
The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.
You will have the opportunity to:
Enhance your technical knowledge of benefits plans around the world
Enhance data, process and project management skills
Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or business
1-2 years work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)
Previous benefits or insurance experience a plus
Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
Experience with data entry, validation and manipulation (advanced Excel skills are essential)
Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose
Ability to ask the right questions and seek help where appropriate
Sense of accountability; owning one's work and taking pride in it
Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
Structured problem solving and analytical thinking
Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
Strong client service orientation
Strong client relationship, interpersonal and team skills
Proficiency in English required, good written and communication skills
Able to work shift hours
WTW is an Equal Opportunity Employer.
